Draft – awaiting legal review.

  1. Booking and confirmation

    You book on our website. Your seat is reserved once we have stored your booking, and we email you the confirmation.

  2. Payment

    Nothing to pay online. We email you the invoice after you book; pay it by the due date on the invoice.

  3. Cancellation

    Free cancellation up to 72 hours before pick-up, then 50 % of the price. If we can’t deliver the seat, you get 100 % back.

  4. Deposit and damage

    No deposit. No card hold. Damage cover is included in the price.

  5. What costs extra

    Spills and car sickness happen; cleaning is on us. Only smoke, a permanent stain or a ruined cover costs extra: CZK 490 for cleaning, or the cover’s price up to CZK 1,500.

  6. A lost or unreturned seat

    We charge the seat’s current price in the Cybex online shop.

  7. Accident

    After an accident we replace the seat. You pay nothing extra.

  8. Changed flight and late return

    If your flight changes and you tell us, waiting is free. A late return without telling us costs €6 · CZK 150 for each day the seat is late.

  9. Installation

    You install the seat and are responsible for installing it correctly. Our host shows you how, using the Cybex manual.